Booking terms and conditions

The operations of www.villaportandratx.eu (“the Site”) are managed by Dedek Investment SL, Carrer Miro 42, 07157 Port d’Andratx, Mallorca, Spain (“Dedek Investment” “we” “our” “us” “the owner”). Dedek Investment is property owner of Holiday Villa Port d’Andratx ("the Villa), Carrer Miro 42, 07157 Port d’Andratx, Mallorca, Spain and operates the website www.villaportandratx.eu to list the Villa and allows travellers to book a stay in the Villa. 

Holiday Rental License permit: EVT/13351.

• 1.1. These booking terms and conditions (Terms) form the basis of your contract with Dedek Investment SL, a company registered at the property address Carrer Miro 42, 07157 Port d’Andratx, Mallorca, Spain. Please ensure that you read the Terms carefully as they set out our respective rights and obligations.
• 1.2. These Terms, as amended from time to time, apply to all bookings including those made by telephone, fax, e-mail, online, in writing or by any other means.
• 1.3. These Terms will become binding on you, and you will be deemed to have accepted these terms on behalf of any other persons detailed on the booking, on the earliest of:
  • (a) you paying us a deposit;
  • (b) you making full payment of the cost of the villa; or
  • (c) we send to you, via e-mail or post, a booking confirmation that confirms the details of your booking.
    
    

2. Booking the Villa

• 2.1. By making a booking, the named person on the booking agrees on behalf of all persons detailed on the booking that:
  • (a) the details they are providing are complete and accurate;
  • (b) he/she has read these Terms and has the authority to, and does agree to be, bound by them;
  • (c) he/she consents to us using any information provided in accordance with our Privacy Policy;
  • (d) he/she is over  years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.
• 2.2. When you submit a booking to us, this does not mean we have accepted your booking. Our acceptance of the booking will take place as described in clause 1.3 (when a binding contract is entered into).
• 2.3. If we are unable to fulfil the booking, we will inform you of this and we will not process the booking further.
• 2.4. The Villa sleeps a maximum of 6 persons. An additional Baby Cot is available on request.
  
  

3. Prices

• 3.1. Prices quoted on our website are those in effect at the time of viewing only. Prices are updated from time to time and are only guaranteed once the deposit (see clause 6.1 below) has been paid (although we reserve the right to change prices at any time in the case of error).
• 3.2. All prices quoted include all taxes and are in Euro.
  
  

4. Villa rental period

• 4.1. depending on the time of the year the minimum stay will be 5 nights in low season and 7 nights in high season.
• 4.2. The Villa rental period begins at 16.00 hours on the day of arrival and terminates at 10.00 hours on the day of departure (unless otherwise stated or permission has been granted for an early check in or late checkout).
• 4.3. The Villa is professionally cleaned and inspected before and after each rental to ensure that guests have a comfortable stay. Garden and pool care are provided on a weekly basis.
• 4.4. Please note that the Villa has an initial, small and basic supply of consumables (i.e. bin bags, toilet rolls, washing powder, etc.). Once these have been used we are not responsible for replenishing these items during your stay. The consumables supplied should be adequate for the first few days of your stay.
  
  

5. If you wish to make changes to the booking

• 5.1. If you wish to change the booking in any way once a binding contract is in place between us (see clause 1.3) we will at our sole discretion decide whether to allow such a change to the booking. Making changes to a booking will not always be possible.
• 5.2. Any request for changes to a booking must be made in writing by email by the person who made the booking. Where we can meet a request, all changes will be subject to payment of an administration fee based on our increased costs as a result of any applicable rate changes and any other costs or charges incurred or imposed by third parties that we work with. The amount of the fee will be notified to you before you choose to proceed with any change. You should be aware that these costs could increase the closer to the arrival date that changes are made and you should therefore contact us as soon as possible.
• 5.3. Where a change in the booking is not possible and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the cancellation charges set out in clause 21 will become payable.
  
  

6. Paying for Holiday Villa Port d’Andratx

• 6.1. At the time of your booking you will be required to pay a non-refundable deposit in cleared funds of 30% (you will be informed of the amount) of the full amount payable (excluding any security deposit or accidental damage insurance fee) in order to secure the villa and selected dates (unless at the time of booking your arrival date is 35 days or less away, in which case clause 6.3 applies).
• 6.2. The balance of the Villa cost plus the security deposit (see clause 7 below) must be received in cleared funds by us no less than 35 days before your arrival date. If we do not receive full payment in cleared funds in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 21 will become payable by you.
• 6.3. If your arrival date is 35 days or less away on booking then the full amount including any security deposit and/or the villa damage insurance fee must be paid on booking.
• 6.4. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s) in the event that a “charge back” is made.
• 6.5. In the event that a reservation is made within 35 days of arrival and payment is made via debit/credit card, the following supporting documents must be provided in order to secure the reservation:
  • (a) a copy of front & back of payment card
  • (b) a copy of cardholders identification (driver’s license/passport)
  • (c) proof of cardholders address (recent utility bill/statement)
    
    

7. Damage and security deposit

• 7.1. You and your party are responsible for all damage and loss to the villa and its contents during your stay. If you or any member of your party cause any damage to the villa or any item in it or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event we will hold you and each member of your party jointly and individually responsible.
• 7.2. A security deposit will be required from you to cover:
  • (a) damage or loss to Villa contents; and/or
  • (b) excessive cleaning costs; and/or
  • (c) excessive electricity use (e.g. air conditioning on full with external doors left open).
• 7.3. The security deposit amount is € 1,000.-. The security deposit is payable with the final balance (see clause 6.2 above).
• 7.4. A full and detailed check of the villa will take place by the management company after your departure. You will be advised of any faults or damages found after this check and we will advise you as soon as possible of the cost of repair or replacement.
• 7.5. Anything damaged, spoilt or broken will be charged to you at the replacement cost. Any items having to be purchased will be replaced ‘like for like’ to the same quality and standard.
• 7.6. The security deposit, will be refunded to the original payment card once the property has been checked following your departure. If this payment was not made via debit/credit card, a member of our team will contact you to arrange an alternative refund method, such as check or bank transfer.
• 7.7. The security deposit, less any charges, will usually be refunded within 14 days after your departure date. However, the refund may take longer if you dispute a charge and we need time to investigate.
  
  

8. Travel insurance
   
   

• 8.1. Please note that it is your responsibility to arrange appropriate comprehensive travel insurance to cover risks including, but not limited to, medical treatment, accidents, repatriations and holiday cancellation/curtailment.
  
  

9. Accuracy
   
   

• 9.1. We endeavour to ensure that all the information on our website and in our brochures is accurate; however, occasionally errors occur and we reserve the right to correct details in such circumstances.
• 9.2. You must check the price and all other details relating to the Villa and any other arrangements that you wish to book before your booking is submitted.
• 9.3. We reserve the right to change the interior room configurations, the furnishings, the fixtures and fittings of the villa and all other equipment in, or appearance of, the villa without giving prior notice to you.
  
  

10. Your duty of care
    
    

• 10.1. No other persons are permitted to stay at the villa other than those named on the booking form and/or checked at check-in and under no circumstances may more than the maximum number of 6 persons occupy the property (except by prior written agreement with us).
• 10.2. Breach of clause 10.1 may result in your eviction from the Villa and/or additional guests being asked to vacate and in this event you will not be entitled to a refund. We and our local manager reserve the right of entry to the villa at any time.
• 10.3. You and all members of your party agree not to use the property for any illegal or commercial purpose, including subletting.
• 10.4. On departure you should leave the villa in a reasonably clean and tidy condition so that it can be efficiently prepared for the next guests. This includes disposing of all rubbish before you leave (information relating to rubbish disposal can be found in the Villa guide provided by the management). Excess rubbish left on your departure day will be charged. Excessive cleaning required will also be charged. All charges will clearly be displayed in the guide located in the Villa.
• 10.5. If excess rubbish must be cleared or excessive cleaning of the villa is necessary following your stay, any charges will either be:
  • (a) deducted from your security deposit; or
  • (b) invoiced to your postal address;

and you agree to pay such charges.

• 10.6. You must let us know immediately if you identify any damage to the villa or its contents, or if something gets broken, stained, marked or damaged in the villa during your stay, so that remedial action can be undertaken as soon as possible.
  
  

11. Passport and VISA requirements
    
    

• 11.1. All travellers must possess and show valid passports and any visas required.
• 11.2. Pursuant to art. 50, paragraph 11 of the Balearic Islands Tourism Law (amending act 8/2012 of 19th July to its version of 1st August 2017), the operator of a holiday rental must provide information about his/her holiday guests to the police (Dirección General de Policiá) in accordance with the Law on the Protection of Citizens. This information must be provided for each holiday guest over the age of 16, and must include the following pieces of information: name, surname, identification number, type of identification document, date of issue, sex, date of birth, nationality, arrival date, and traveller's signature. Prior to your arrival, we will send you a form via email which you must hand to the owner of the property upon arrival. You can find an example of this form here: Traveller's identification form.
  
  

12. Building work

• 12.1. For our Villa we cannot accept any liability for disruption to your holiday caused by building work, including but not limited to disruption caused by noise or dust. You accept that you will not be entitled to any refund or compensation as a result of any such disruption.
• 12.2. The Villa has its privacy, but refurbishment work may be happening on a neighbouring properties over which we have no control. In the majority of cases, we are not given prior notice of such work to neighbouring properties.
• 12.3. You accept that minor refurbishment and maintenance work carried out at a neighbouring property will not affect your holiday and we will be under no obligation to offer you compensation in such circumstances.
  
  

13. Pest control

• 13.1. To avoid getting ants in your villa, please remove all rubbish as soon as possible. Rubbish contained in plastic bags that is, for example, left by the front door, will always attract bugs like ants. This is even more so in southern Europe than in central or northern Europe. Ants may also come inside, particularly in the kitchen, if leftover food is not thrown away thoroughly enough. With that having been said, ants are a normal part of the scenery at any countryside villa. Should your problem with ants become too much for you during your stay, please contact the owner or manager of the villa so that further steps can be taken to solve the problem.
• 13.2. To avoid getting mosquitos inside, please keep the fly screen doors and windows closed.
• 13.3. We cannot accept any responsibility for any disruption caused to your holiday by insects or other pests where this was outside of our reasonable control.
  
  

14. Animals

• 14.1. The Villa has a no pets policy.
  
  

15. Smoking

• 15.1 The Villa has a strict no smoking policy.
  
  

16. Weddings, parties and corporate events

• 16.1. Parties, weddings and corporate events are strictly prohibited in the Villa, unless prior permission has been granted. Violation of this rule will result in us being entitled to:
  • (a) evict you from the villa with immediate effect (and in this event you will not be entitled to a refund); and/or
  • (b) invoice you for the additional charge that would have been payable by you had you sought our prior permission to hold the event and such permission had been granted. Such invoices shall be payable by you to us within 14 days of receipt.
    
    

17. Pool terms and conditions

• 17.1. Pool heating is not included as standard with the Villa. Please contact us to request the pool to be heated. Additional electricity costs may be charged.
• 17.2. You shall not be entitled to any other compensation in the event that pool or sauna heating fails.
• 17.3. Where included with your booking, pool heating in most villas is set to come on from early morning and is turned off during the night. However, the times the pool heating is set will be at the discretion of the villa owner or management company.
• 17.4. Use of the pool is entirely at your own risk. It is particularly important that children are supervised at all times in and around the pool areas. There is no fence between the house and the pool to protect children from entering the pool area. The pool deck will be slippery when wet, be very careful and do not run on the pool deck. Do not dive into shallow part of the pool.
  
  

18. Changes to the terms

• 18.1. We may revise these Terms from time to time including in circumstances where there are changes in any relevant laws or regulatory requirements.
• 18.2. If we have to revise these Terms under clause 18.1, we will give you at least one month's written notice of any changes to these Terms before they take effect.
  
  

19. Our liability to you

• 19.1. We will not be liable or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
  • (a) the act(s) and/or omission(s) of the person(s) affected;
  • (b) the act(s) and/or omission(s) of a third party;
  • (c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
  • (d) an event which we could not, even with all due care, have foreseen.
• 19.2. For the avoidance of doubt, we do not exclude or limit in any way our liability for:
  • (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or
  • (b) fraud or fraudulent misrepresentation.
• 19.3. Subject to clause 19.2, the maximum amount we will be liable to pay you in respect of any claim under these Terms is the cost of the Villa booking. This maximum amount will only be payable where your party has not received any benefit at all from the booking.
• 19.4. You are reminded to exercise care as to your personal safety and the safety of your party. Use of the pool and pool deck is entirely at your own risk. Wet areas can be very dangerous and children should always be accompanied by an adult.
• 19.5. Valuables should be left in a secure place out of sight.
• 19.6. For the avoidance of doubt, we cannot accept any liability for failure of public supplies such as water, electricity or gas supplies. We also cannot accept liability for the consequences of actions or omissions relating to the supply or control of mains services that are beyond our control, or any actions taken in the vicinity of the villa by any authority over which we have no control.
  
  

20. Force Majeure

• 20.1. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms or any delay to, or during, your holiday that is caused by an event out of our control (Force Majeure).
• 20.2. A Force Majeure means any act or event beyond our reasonable control, including without limitation flight delays or cancellations, airport closures, adverse weather conditions, industrial dispute, civil commotion, riot, invasions, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of a public or private telecommunications network.
• 20.3. If a Force Majeure takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you.
• 20.4. We strongly recommend that holiday insurance is taken out by you to cover the risk of holiday cancellation or curtailment in such circumstances.
  
  

21. Your rights to cancel

• 21.1. Once a binding contract has been entered into (see clause 1.3), to cancel the entire booking or any component, the person making the booking must notify us in writing to Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein.. If you cancel you will lose your deposit and any other sums you have paid us (including if you have paid for the full cost of the villa). You are strongly advised to take out adequate insurance (as soon as your booking is confirmed) to cover the risk of suffering loss if you need to cancel the booking.
• 21.2. In the event of cancellation the following charges will apply:

  The booking deposit is non-refundable.

  Cancellation 6 weeks before date of arrival 60% of the entire stay will be charged.

  Cancellation 4 weeks before date of arrival 80% of entire stay will be charged.

  Cancelation within 7 days or less before date of arrival 100% of total stay will be charged.
  
  

22. How we may use your personal information

• 22.1. We will use the personal information you provide to us to:
  • (a) make the booking (this includes passing your personal information to any other third party organisations who need them so that your villa and any other arrangements can be secured);
  • (b) process your payment for the booking;
  • (c) send out a customer satisfaction survey at the end of your stay

We will not sell or give your personal data to any other third party.

• 22.2. Where you provide us with personal information, you consent to this information being used as described in the Privacy Policy, which can be found on our website.
  
  

23. Complaints and your protection

• 23.1. If you have cause for complaint whilst staying in the villa, this must be brought to our or the local manager’s attention immediately so that action can be taken at the time to rectify the problem. Should we be unable to resolve the matter, details of the complaint must be notified to us in writing within 7 days of the end of your stay. Failure to do so will affect our and the management companies ability to investigate your complaint and will result in us being unable to consider your complaint. We aim to resolve complaints within a 2 month period from receipt.
  
  

24. Other important terms

• 24.1. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  
  

25. Governing law

• 25.1. These Terms and any agreement to which they apply are governed in all respects by Spanish law. You agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Spain only.
  
  

26. Information about us and how to contact us

• 26.1. We are a company registered in Spain. Dedek Investment SL’s CIF registration number is B57008567. Carrer Miro 42, 07157 Puerto d’Andratx, Mallorca, Spain.
• 26.2. If you have any questions please contact us. You can contact us by telephoning us at +31-6-53177746 or by e-mailing us at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein..